I went to the Royal Bank in order to get a new client card.
The customer service representative was already saying "hello" before I'd even cleared the door. She listened to my spiel, then cheerfully walked me through the mundane procedure of getting a new card, lightening the mood by "quipping" now and then but never getting off-track or personal.
She was pleasant and professional. She made me feel like a valued customer and a distinct human being. She had a genuine smile. I liked her and I'd never even seen her before.
Thanks, customer service lady!